Here's a quick guide on how to use Latte Rewards to discount purchases made at Whole Latte Love.
What are Latte Rewards?
If you're unfamiliar with Latte Rewards, they're our way of showing appreciation to customers who choose to shop with us. You earn Latte Rewards through purchases made on our site, and you can use them to discount future orders at checkout. If you're not already a customer, or if you'd like to become one, sign up for a free account today!
Quick Instructions
- Sign into your Whole Latte Love account.
- Click on "Latte Rewards" at the top of the page. It has a little Angel Bean icon next to it.
- At the bottom of the Latte Rewards page, click "GET REWARD" on a discount code you want.
- Copy the presented code and paste it into the Discount Code field during checkout.
In-Depth Instructions
First, sign in to your Whole Latte Love account.
This should bring you to your Account Details page automatically, where you can look at your order history, the email address associated with your account, your Primary Address, and Latte Rewards. Your current unredeemed latte rewards appear next to "Latte Rewards" and are represented by a bold number on a square, red-orange background.
Alternatively, you can reach the Account details page by hovering your mouse cursor over your name at the top of the page, which will appear in the top right-hand corner. You should see "Hi, [Your Name]" next to an icon of a person. While hovering, a dropdown window will appear, revealing options for Account Details and Logout.
When looking at your Account Details page, find the Latte Rewards listing on the bottom left hand side of your account details. If you have any available, it will show you a denomination. You can click on that denomination or "Latte Rewards" to bring yourself to the Latte Rewards page.
Toward the bottom of the rewards page, you can find a grid of discount code options, including $5, $10, $20, $50, and $100 off. If you don't have enough points for a particular discount, you will see a message on that particular discount code that reads, "MORE POINTS NEEDED." If you do have enough points for a particular discount code, you will see "GET REWARD" instead.
After you select GET REWARD, click Yes to redeem and you will be provided with a discount code that you must copy and paste at checkout in the coupons/discounts/promotion section.
Once entered, you should see the points take effect on the order, and deduct the amount that you selected on the Latte Rewards page, unless the order value is less than the value of your discount code.
PLEASE NOTE: Discount codes can only be used once and do not retain any remaining value if not fully applied to an order.
FAQs and Answers
Here's a quick rundown of some questions you might have.
How many Latte Rewards do I get for a purchase?
You can earn up to 2% on every purchase you make, or 2 Latte Reward points per dollar spent.
Where are my discount codes that I haven't used yet?
Toward the bottom of the Latte Rewards page, you can find a section called "Your Discount Codes" where all of the discount codes you've claimed are listed. You will see how much each card is worth, when you claimed the discount code, as well as a button labeled "VIEW DISCOUNT" to get the code you can copy and apply at checkout.
Where can I see my Latte Rewards history/activity?
Toward the bottom of the Latte Rewards page, you can find a section called "Your Rewards Activity." Here you'll see a list of all Latte Rewards transactions, when points were gained or deducted from your account, how many points were added or subtracted and why, as well as that status of each change in point total.
Keep in mind that only orders made through the website while logged in are tracked here, and in your order history. Rewards gained from purchases made over the phone may take some time to appear in your history.
Why are my Latte Rewards points pending?
When Latte Rewards are gained by making a purchase, the points are queued to be added to your account. Latte Rewards are issued 30 days after purchase.
Do Latte Rewards Expire?
Latte Rewards expire after 6 months if not used.
Do Discount codes expire?
Discount codes expire after 6 months if not used.
What happens if I make a purchase that's less than the amount provided by my discount code?
Discount codes can be used only once and do not retain any leftover value. If you use a discount code, your purchase amount must be equal to or greater than the value of the code.
For example, if you have a $50 discount code and make a purchase for $25, you will forfeit the remaining $25. The unused portion of the discount code does not carry over.
