Refund policy

We want you to be completely satisfied with your purchase from our company. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind.

Returns are accepted up to 30 days from the date your order was delivered.

Items that are not eligible for return:

• Coffee
• Parts
• Accessories
• Cleaning products
• Filtration products

Please be aware that customers are responsible for covering the freight/shipping costs associated with returning the merchandise. Ensure that the items are securely packaged and sent back to us using a traceable and insured shipping method. We are not responsible for any items that are lost or damaged during the return shipping process.

Restocking Fees

We assess a restocking fee on all items purchased through our Canadian store equal to 5% of the item's purchase price.