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We're Here to Help

Brewing coffee should be simple and enjoyable, and our team of experts in Rochester, NY are ready to make your experience even better. Call, chat or email, and let us know what’s up.

Product Support & Troubleshooting

Have a question about your machine? Chances are we've already answered it.

Help Desk

FAQ & Policies

We like to keep shopping simple. You can find all of our policies in one place.

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Contact Sales

Want to know what machine or coffee best fits your needs? Let our experts help you decide. Contact us by Chat, Email or Phone.

Contact Customer Service

Found a problem with your order? Contact us by Chat, Email or Phone. For Order Status questions, log in to your account for updates.

Our Hours

Mon-Fri 9AM - 9PM  SAT 9AM - 6PM  SUN 9AM - 5PM

NOTE: Due to a high volume of service request calls and emails, we recommend that you visit our Support Page, where we have expert information and tips to help you troubleshoot your machine, or if you still need our help, to please Fill Out a Ticket so that we can help you in the best way possible.

Tell us how we can help you

Our mission is to be the best for everything coffee. Do we need better videos? Is our site in need of an update? Is there a product that we absolutely need to carry? Let us know and we’ll do what we can to make it happen.

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