We're Here to Help

Brewing coffee should be simple and enjoyable, and our team of experts in Rochester, NY are ready to make your experience even better. Call, chat or email, and let us know what’s up.

Machine Troubleshoot

Have a question about your machine? Chances are we've already answered it.

Help Desk

FAQ & Policies

We like to keep shopping simple. You can find all of our policies in one place.

Learn More

Contact Us

Have questions about your machine or what coffee best suits your taste? Then give us a call! Our customer service industry is the best in the biz and here to help!


Sales Department

Want to know what machine or coffee best fits your needs? Let our experts help you decide. Contact us by Chat or Phone.

888-528-8358 (Option 1)

Customer Care Department

Found a problem with your order? Contact us by Chat or Phone. For Order Status questions, log in to your account for updates.

888-528-8358 (Option 2)

Parts Department

Need to order a part? Need help setting up a repair? Contact us by Chat or Phone.

888-528-8358 (Option 3)

Technical Support

Need assistance with your epuipment? Our technicians can help! Contact us by Chat or Phone.

888-528-8358 (Option 4)

NOTE: Due to a high volume of service request calls and emails, we recommend that you visit our Support Page, where we have expert information and tips to help you troubleshoot your machine, or if you still need our help, to please Fill Out a Ticket so that we can help you in the best way possible.

Tell us how we can help you

Our mission is to be the best for everything coffee. Do we need better videos? Is our site in need of an update? Is there a product that we absolutely need to carry? Let us know and we’ll do what we can to make it happen.

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