We're Here to Help
Brewing coffee should be simple and enjoyable, and our team of experts in Rochester, NY are ready to make your experience even better. Call, chat or email, and let us know what’s up.
Troubleshoot Your Machine
Have a question about your machine? Running into an problem that you just can't seem to solve? Chances are we've already found the solution.
Visit our Help DeskFAQ & Policies
We like to keep shopping simple. You can find all of our policies in one place.
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Returns & Exchanges
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Price Matching Request
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Tech Support
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Contact Us
Have questions about your machine or what coffee best suits your taste? Then give us a call! Our Customer Service team is the best in the business and are here to help!
Customer Care Department
Have questions about your order, shipping & tracking, refunds, or latte rewards? Contact us by chat, or by phone.
Technical Support
Need assistance troubleshooting your equipment or need to schedule a repair? Our technical support agents can help! Contact us by chat, phone, or schedule a live coffee cast session with one of our technical support representatives.
Sales Department
Want to know what machine or coffee best fits your needs? Let our experts help you decide. Contact us by chat, phone, or schedule a live 20 minute presentation with a coffee expert who will guide you through the ins and outs of your next machine.
Damages/Freight Claims
If you need assistance with any freight damages, please contact us by phone.
Repair Billing
Have questions regarding your equipment repair or your repair estimate? Contact us by phone and one of our repair billing representatives can help!
NOTE: Due to a high volume of service request calls and emails, we recommend that you visit our Support Page, where we have expert information and tips to help you troubleshoot your machine, or if you still need our help, to please call or chat with us.
Tell us how we can help you
Our mission is to be the best for everything coffee. Do we need better videos? Is our site in need of an update? Is there a product that we absolutely need to carry? Let us know and we’ll do what we can to make it happen.