Modifications and Cancellations of Orders
Once an Order Acknowledgment has been validated, Whole Latte Love is unable to guarantee modifications or cancellations to any order. While we strive to accommodate your cancellation requests diligently, should an order acknowledgement be previously signed, financial responsibility for any work executed or costs incurred up until the order cancellation point shall be borne by the customer. Potential charges may encompass service requests, shipping charges, and restocking fees.
Rectification of Pricing Errors
Whole Latte Love retains the right to cancel orders for any reason, including, but not limited to, errors relating to pricing, product configuration, or included complimentary merchandise. In such instances, orders will be fully refunded via the original payment method.
Given the varied and sometimes subjective nature of flavors in our coffee and syrups, we recommend sampling smaller quantities prior to bulk purchasing. Please be informed that by choosing to purchase with Whole Latte Love, you consent to accept merchandise with reasonable manufacturing variances, including, but not limited to, material, color, and packaging.
While we endeavor to provide accurate and color-consistent product images on our platform, please be advised that images may not precisely represent color, scale, and detail. We assume no responsibility for discrepancies between the image as viewed on customer monitors and the final product received.
Transfer of Merchandise Ownership
Ownership of all goods transitions to the customer upon acceptance by the carrier.
Chargebacks and Disputes
Should you have any queries or concerns regarding your order, please engage our Customer Service team before resorting to chargebacks. Initiating a chargeback to avoid policies, fees, or to unlawfully procure services/products without charge will result in reporting to major credit bureaus as a delinquent collection account.
In instances where checks are returned due to insufficient funds, a fee of $50.00 will be applied.
IP logging is actively employed for all online orders. Any fraud, inclusive of chargeback fraud, will be rigorously prosecuted.
The submission of an online order and/or completion of our Order Acknowledgement form signifies a conditional acceptance by Whole Latte Love of your offer to purchase our goods, along with your acceptance of our terms and conditions.
X. Liability Disclaimer
The owner of the website shall not bear responsibility or liability for any direct, indirect, consequential loss, liability, or damage, personal injury, or expense that may be suffered directly or indirectly due to website use, information contained therein, transmitted material, or personal/company information.
XI. Governing Laws
Usage of this website shall be governed by New York state laws, U.S., irrespective of potentially applicable laws under principles of conflicts of law. The parties concur that the New York State courts, located in Monroe County, shall hold exclusive jurisdiction over all controversies under this agreement and concur that venue is appropriate in those courts.