Support Articles

Important Update: Our Customer Accounts are Changing

3 min read

We've upgraded our customer account experience to provide a more secure and convenient way to access your account. As part of this upgrade, the way you sign in is changing.

Cadorna Service Manual Troubleshooting for AI

7 min read

||||filter~~Gaggia Cadorna Internal Troubleshooting Master Article|||| ||||filter~~Diagnostic Decision Tree (Start Here)|||| Use this section first. Identify the primary symptom and follow the path. Do not jump between sections without confirming...

Bezzera Sole: Replacing the Power Button

3 min read

This guide shows how to replace the power switch on a Bezzera Sole espresso machine. You will remove the switch retaining nut, disconnect the four wiring spade connectors (keeping the...

Changing out the Control Panel on the Bezzera Magica PID

2 min read

This video walks you through replacing the control board on a Bezzera Magica PID. You will remove the drip tray and water reservoir, carefully lean the machine back to access...

Varia VS4 Upper Burr Install and Calibration

4 min read

This video walks you through removing the Varia VS4 upper burr assembly, taking it apart, and reinstalling it without cross-threading. You will also learn how to reinstall the collar correctly,...

V2 Cadorna Diagnostic Article

27 min read

Gaggia Cadorna Prestige: Troubleshooting Guide Applies to: Gaggia Cadorna Prestige, RI9604 / SUP049EU, including Cadorna Prestige Over Ice variants where applicable. Use this article for: no flow, E01/E03/E04/E05/E14 errors, milk...

Gaggia Magenta Boiler Spout Cleaning

4 min read

This guide walks you through removing the boiler spout assembly on Gaggia Magenta models so you can check for clogged flow paths and inspect the two sealing O-rings for wear...